We take your privacy seriously.
The Capilano Students’ Union takes your privacy seriously. We collect and use personal information to carry out programs, services, events, campaigns, and other operations. This page explains the personal information that we collect, why we collect it, how it is used, and how you can contact us with your concerns. We do all of this to meet our obligations under the Personal Information Protection Act.
Managing your personal information
What information does the CSU collect, and why?
We collect basic information about each member of the Capilano Students’ Union (i.e., most Capilano University students) to maintain our membership register (which we are required to do under the Societies Act); to administer general meetings, elections, and referendums (this includes referendums on Capilano Students’ Union fees); and to administer fee collection. We also use this information to send periodic newsletters to the membership. The information that we collect to administer membership includes your name, student ID, and email address; your faculty and campus (or if you are an online student); and whether or not you are an international student.
When you access our Device Doctor service for support with device troubleshooting or repairs, we collect your name, email address, and telephone number to contact you about the status of your device. We also collect information related to your device (such as model, serial number, and operating system version) in order to effectively service your device.
It is possible that we will encounter additional personal information when troubleshooting or testing your device. Our technicians are not permitted to use personal information encountered incidentally when accessing your device for troubleshooting or testing purposes, and we will not retain any such personal information when your device is returned to you.
We collect personal information to administer campaigns and advocacy work. For example, we may collect your name, postal code, and email address on a petition to encourage government to make a specific policy decision to benefit students. We always tell you in advance, on the portal or frm that collects the information, the ways in which your personal information is going to be used.
If you’r a club leader/executive, we collect your name, student number, email address, and telephone number. We use this information to validate your student status, to keep you informed of important information about the administration of your club, and to administer our club policies (including funding for clubs). We also make your name and email address (but not your student number or telephone number) available on the website to allow students to contact you to learn more about or to join your club.
From time to time, the Capilano Students’ Union conducts surveys or questionnaires to learn more about the interests, concerns, feedback, and priorities of our members. If you respond to a survey or questionnaire from us, specific details about how we will use your responses will be shared in the introduction of that survey. In general, we collect responses from you in order to guide decisions about the upcoming events, campaigns, and advocacy work of the Capilano Students’ Union, and to improve our programs and services.
If there is a prize or incentive (random or otherwise) involved with a survey or questionnaire, you will have the option to include your name, student number, and email address. We will use this information only to validate your student status for membership exclusive prizes, and to communicate with you about how to collect your price or incentive if you are a winner.
When you apply to join a committee, we collect your name, email address, and information about your background and experience. We use this information to assess whether you are suitable for appointment to a committee; to present recommendations for appointments to the board of directors of the Capilano Students’ Union; and to communicate with you about the status of your application. If you are appointed to a committee, we use your email address to communicate with you about the committee’s meeting schedule and to circulate materials to you.
If you’re a volunteer, we collect your name, email address, and telephone number, and information from you about your interests and availability. We use this information to assign students to volunteer opportunities, to communicate with our volunteers, to keep track of volunteer training, and to administer benefits and rewards for volunteers.
If you register for or attend a special event, we may collect your name, student number, and email address at the time of registration. We use this information to contact you with event notifications (for example, if the event needs to be cancelled or postponed); to administer the attendee check-in process; and to validate student status if attending a membership exclusive event.
When you sign up to consign used textbooks, we collect your name, email address, and telephone number to administer your consignor account and to process a payment to you. We use your telephone number both as an internal unique identifier, as well as contact information. If you are unable to pick up your consignor cheque, we may agree to mail you your consignor cheque, and collect your residential address to do so.
When you rent a locker, we collect your name, email address, and telephone number to keep track of your locker rental, and to contact you in the event that there is a problem with your rental. In an emergency, if there is a risk to health, safety, or of damage to property, an authorized Capilano Students’ Union employee may access your locker. If we access your locker in an emergency, you will be notified as soon as we can.
When you request emergency food assistance through the Community Cupboard service, we collect your name, email address, and an attestation that you are a Capilano University student. We use this information to facilitate either the pick-up of an emergency food package, or the transfer of an electronic grocery store gift card to you via email message.
How is personal information used on the CSU website and email system?
As do most websites, the Capilano Students’ Union website collects basic information about visitors to the website. This data could include internet protocol (IP) addresses, internet service providers, browser types, the page that referred you to us, your device’s operating system, and your monitor size. This information is used by our team to learn about browsing patterns on our website, and to better tailor our website.
Our website provides links to third party resources, such as links to non-profit organizations that provide supports and resources to vulnerable students, that will take you outside of the Capilano Students’ Union website. We have no authority over third-party websites, or those websites’ privacy practices. We encourage you to review the privacy policies of any third party websites that you visit.
When you send us personal information via email message, or share documents with us via email attachment, that information is stored in our cloud-based email and document storage system. Please be advised that we use email systems and web-hosting services that have servers hosted in the United States of America and, as such, personal information that you provide to us may be stored or routed through servers or other network services that are subject to the privacy laws of the United States of America.
Attn: Christopher Girodat
Capilano Students’ Union
2055 Purcell Way
North Vancouver, BC V7J 3H5
Office of the Information & Privacy Commissioner for B.C.
P.O. Box 9038 Stn. Prov. Govt.
Victoria, BC V8W 9A4