Our team in the Student Rights Office is here to help you understand Capilano University’s policies and procedures.
We’re on your side — the Capilano Students’ Union is an independent non-profit organization, and our staff are not university employees, so you can feel safer being honest with us about your experiences with the university. If you run into problems at CapU and you need support, we encourage you to reach out to us. If you just need us to listen, we’ll never advance a complaint on your behalf without your consent.
Disputes with the administration and faculty can include things like:
Academic conflicts, such as grades, Allegations of cheating and plagiarism, Extenuating withdrawals, Complaints about instructors, Student conduct complaints and sanctions
How CSU Help You
Provide a confidential and non-judgmental support system during disputes.
We are happy to accompany, advise, and support you throughout any dispute or appeal process with the university — but please understand that we are not your lawyer. The CSU Student Rights Office cannot provide you with legal advice nor act as your representative in meetings or hearings at the university.
Explain university policies and procedures in an accessible way,Help you understand your rights — and responsibilities — as a CapU student, Discuss your options, including possible avenues for appeal, Accompany you to university meetings as an observer and support person, Connect you with appropriate CSU and Capilano University resources, Assist in preparing materials to support your appeal, Understanding the limitations of our support
How To Access
We’re happy to meet via video, or by telephone, or in person
Even if you’re not sure what support you need yet — is to book a meeting with a member of our Student Rights Office using our appointment calendar. If you think you might need to file an appeal, don’t delay, because there are some important deadlines to remember for certain types of appeals:
within 12 months of the start of the requested term for extenuating withdrawals, within 10 business days of the end of the previous term for final grade appeals, and within 21 days of the decision, you’re appealing for most other issues.
If we don’t have any appointment slots that would give you enough time to receive advice and prepare materials before your appeal deadline, contact us at [email protected] and we’ll do our best to make alternate arrangements with you.